Report a problem

We can help with problems with your order

Have you received the wrong delivery, are parts missing or is an item not working as expected? Describe the problem using the form. You can also report installation difficulties or problems with how an item behaves.

What to have ready

We need your order number, contact details and a clear description of the problem. Where possible, include the part number, vehicle year and version, and when the problem occurs. For installation problems, details of the workshop and checks already performed are helpful.

Photos and videos

Photos are required for every report through this form. Show the item, visible damage and the packaging where relevant. For a defective item, a video showing the fault is also required; for other reasons, a video is optional. Avoid unnecessary personal information and do not film dangerous driving or installation situations.

What happens next

After submission, a reference number will appear here. We will review your information and contact you using the details provided. Please discuss the next steps with us before returning an item. If there is a safety concern, stop using the vehicle or component until it has been checked by a qualified professional.

Another way to contact us

Cannot provide photos or a video, or prefer not to use the form? Contact shop@tein-germany.com. The upload requirements of this form do not limit your statutory rights.

Your report

Please complete all required fields. Attachments are stored securely and are not publicly accessible in the shop.