Your statutory rights

Statutory rights concerning defects apply to our goods. Subject to the legal requirements, you may request remedial performance, a price reduction, withdrawal from the contract or damages. Further details are provided in our terms and conditions.

Statutory rights and voluntary guarantees

Any voluntary guarantee applies in addition to your statutory rights and does not restrict them. The respective guarantee terms apply.

Report a problem with an item

Please provide your order number and describe the problem. Our complaint form lets you submit photos and videos. Alternatively, contact info@tein-germany.com or call +49 3375 2808831. Using the form is not a prerequisite for exercising your statutory rights.

Read terms and conditions · Report a problem